Services

The MacMaster

Are you a first time mac user and need help making sense of things? Perhaps a seasoned veteran looking to increase your efficiency. The MacMaster is your new super hero. We offer personal on-site service specializing in Apple Macintosh systems and software. With over a decade of experience in multiple industries using Macintosh computers, MacMaster is able to bring a unique service background along with first hand professional experience. We help all types of clients and offer a slew of services to accommodate them. Whether you're a casual user or a accomplished professional, you will not be disappointed. MacMaster can help you with Training, Repairs, Upgrades, Workflows, Purchasing, Backups, Security, Server Admin, and lots more. It doesn't matter if you have a Mac Plus or and rack of Xserves, We've got experience with it and can help you use it better. Click the services tab above to see the kinds of services that I specialize in. MacMaster can offer personal on-site service to help you leverage existing Apple technologies to increase productivity and efficiency. Whether you need hands on training, or a consultation to plan your next purchase, professional help is only a phone call away. I would like this site to be as informative as possible and welcome your suggestions as to how it should be changed or expanded.

Below is my contact information, quite often I am unable to answer the phone when I am working with other clients or driving between appointments. Leave me a message with your name and number and I will get back to you at the earliest opportunity.

Phone: (360) 643-3073 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

About Me

With over a decade of experience servicing and supporting Apple systems, I have had the opportunity to experience a broad range of users working with all types of systems and setups. Over the years I have been able to work not only as a consultant and technician but as a graphic designer, video editor, system administrator, programmer, quality assurance technician, webmaster, online marketing consultant, film maker, and an audio engineer. My first job was with a company called Internet Publicity Services where a learned to do web design and manage online publicity campaigns for book publishers. The job required me to not only streamline workflows to increase efficiency but to automate processes for managing a large mailing list that was used for email new releases. Working with the somewhat rudimentary software that existed at the time, I was able to design an automated email workflow that was able to save the business both time and money allowing us to handle a higher workload than would normally be possible. I continued to work for IPS until they were acquired by an out of state corporation and relocated. For the next few years I worked as the Chief Technician at a Apple Authorized Service Provider (AASP) called MACaid, where I would juggle the roles of technician, salesperson, manager, and tutor. I loved this job. I got to work with all types of people and solve a wide range of problems. This job forced me to become highly efficient at managing my time between multiple concurrent projects and rapidly adapting to a set of constantly changing priorities. Every day presented a new and unique challenge that had to be resolved wether it be an original technical issue or an unhappy customer. Through this experience, I learned a great deal about running a business, working with customers, repairing computers, and multitasking. I also learned a bit about myself in the process, that I thrive under pressure, and that frustration and impatience will only make things more difficult. Next I worked for a time at a small office of the Allscripts corporation where I worked on streamlining the process of converting and cross-referencing medical journals into digital form and building cross-platform installer software using InstallShield and Mindvision Vise. I was also responsible for quality assurance for these products as well as assisting other QA personnel with major releases for their flagship Patient Education software. While I enjoyed working in a cross-platform environment, I slowly learned that working in a corporate cube farm was not for me, so I started my own business and haven't looked back since. I am currently living in Seattle Washington and enjoy an active lifestyle of hiking, biking and swimming in this beautiful city. Since 2001, I have been doing consulting as the MacMaster and enjoy the freedom of working on a flexible schedule as well as being in a constantly changing environment with a diverse range of clients. Working in this field is immensely fulfilling, both personally and professionally and I feel fortunate to be able to do something that I love for a living.

Services Offered

Consulting
With over 15 years experience in information technology, I bring a unique perspective for integration and migration of legacy systems. My hands-on, on-site approach enables me to design solutions that work, practically and efficiently in your office, where you use them most. Over the years, I've worked with print shops, law firms, bakeries, advertising and design agencies, software developers, restaurants, architecture and construction firms, schools, and newspapers with hundreds of systems to freelance writers and artists in home offices.
Being on-site allows me to assess systems in-place rather than in the disconnected environment of a repair shop, where real world usage can only be simulated, allowing the diagnosis of network conflicts and device errors. It also allows me to analyze workflow and suggest optimizations that will directly impact efficiency and save money in the long run. Many times, the productivity of an office can be nearly doubled simply by mastering keystrokes and shortcuts. The Mac OS has many features that allow quick navigation and automation lurking just below the surface. Automate your office and free you employees from repetitive tasks, they'll thank you for it.

I can recommend and Install systems and solutions for a wide range of needs including:

  • Workgroup/Enterprise File Sharing and Management
  • Network System Management
  • Workflow Automation
  • Graphic Design
  • Video Editing
  • Remote Storage
  • Audio Engineering
  • Permanent or Public Installations
  • POS (Point of Sale)
  • HPC clusters

Training
Many computer savvy people like to throw around cryptic acronyms and terminology that confuse others and create the impression of elitism. I have years of experience tutoring clients of all skill levels and make an effort to explain in understandable terms how things work and draw analogies to other non-computer situations to provide meaning and association. I believe that the mark of a good teacher is the ability to explain the same thing in multiple ways and I strive to achieve this at all times.

Upgrades
Is your iMac getting a little long in the tooth? I can help you determine which upgrade would provide the greatest benefit for your dollar. I can explain your situation in layman's terms so that you can understand how and why certain upgrades are better than others to allow you to make informed buying decisions. I can also help you with planning for expanding your office setup and advise on the necessary equipment for scanners, video cameras, printers and audio processors.

Migration planning
Are you a first time Mac user? I can help you make sense of the Mac interface. Being a frequent Windows user myself, I'm familiar with the differences between the two platforms and can draw comparisons to better explain them to you. I can also help you transfer your data from your old computer to your new Mac.

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